Over the years, prospective customers contacting ACE have asked us a wide variety of questions. Even when we know they will be contacting other suppliers, we aim to give free no-obligation advice to help them make an informed and balanced choice for their particular function.
On this page you will find some questions and answers you may find useful in your pursuit of a successful memorable function.
Q Does the equipment need to be washed before use?
A At ACE we take hygiene very seriously, all non-electrical items are two-staged-washed! This system involves hand washing all items to ‘clean-stage’ followed by a 2nd high temperature/pressure machine wash to ensure the very highest standards of cleanliness we all have a right to expect.
Q does the equipment need to be washed before it is returned?
A No for a small additional charge ACE offers a ‘return dirty’ service so you avoid the disheartening day-after-clean-up, and the caterers can reduce staff requirements.
Q How many people can I seat around a table?
A You can comfortably seat 10 people around a 5’6’ round table, 8 people around a 5; table and 6 people around a 4’ table, whilst a trestle table will seat 3 people down eat side.
Q Are there likely to be any hidden additional charges?
A We take great pride in quoting what we think will be an accurate final cost, based on the information provided. However, as with buying most products & services our quote is always based on the sitting-numbers originally requested, if after quoting these drop significantly ACE may request a fair and reasonable adjustment to the original quote.
Q Do your prices vary seasonally?
A Seasonal variations in charges are something of a hot topic at the moment, whether it involves taking your children on holiday or buying tickets for a show. ACE believes that your special function, should be on the date you-want, without incurring financial penalties! ACE’s price structure DOES-NOT-VARY making the planning of your event that little bit easier.
Q What areas of the country do you cover?
A The simple response to this is; we will go anywhere a customer wants us to go, as long as they are happy to cover our travelling costs. However generally we cover a radius of approximately 60 miles, Cheshire, Lancashire, Greater Manchester and North Wales, if in doubt simple call us for a chat.
Q Do you accept credit cards?
A Yes! With the exception of Amex and Diners, all major credit cards are accepted. Please note; cheques are no longer accepted.
Q How long is the hire period?
A ACE realises that planning your special event can be stressful. Therefore ACE’s hire period is 48 hours; this enables collection the day before your function and return the day after, now that sounds a bit more relaxing doesn’t it?
Q Do I have to pay a security deposit?
A Yes! In common with all others in the hire industry, ACE does require a deposit! You will be advised of the amount at the time of booking and this will be payable in addition to the hire charge. This fee will be refunded to you after the goods have been returned and inspected - subject to shortages or damage charges..
Q Is your electrical equipment PAT tested?
A Yes! ACE regard the safety of their customers as being paramount; all electrical equipment is PAT tested before each and every hire!
Q Do you sell equipment?
A Yes! If you decide you would rather purchase your catering equipment outright ACE can help you source the equipment you require. In addition to brand-new equipment, ACE can put you on a ‘wish list’ for ex-hire stock as it becomes available.
If you did not find your question listed here, please contact us for free and impartial advice on planning a successful function.
Successful functions create memories: trust it to the professionals!
T - 0161 905 1652
Here at ACE we take our environmental responsibilities seriously and are glad to use an energy supplier that is working toward abandoning fossil fuels and nuclear forms of power altogether.
Altrincham Catering Equipment Hire
203 Woodhouse Lane East - Timperley - Altrincham - Cheshire - WA15 6AS
Telephone 0161 905 1652 - Email firstname.lastname@example.org